Terms of Service

These Terms govern any use of AkA Phone AI's phone numbers, calling, SMS, streaming voice transport, billing, and related APIs (the "Service"). By creating a workspace, purchasing a number, placing a call, sending a message, or connecting an agent endpoint, you ("you" or "tenant") agree to these Terms on behalf of yourself and any organization you represent.

AkA Phone AI is telephony and voice-transport infrastructure. It relays completed caller speech to an agent endpoint you connect and speaks back only the text that endpoint returns. AkA Phone AI does not run a conversational model, does not decide what is said on a call, and does not select who is called. You are solely responsible for the content, purpose, and legality of every call, text message, and outbound contact placed through your workspace.

• You will call or text only individuals who have given valid, verifiable consent to be contacted for the purpose intended, and you will maintain records of that consent.
• You are responsible for screening every recipient against the National Do Not Call Registry, applicable state do-not-call lists, and your own internal suppression list before contacting them, and for honoring opt-out requests immediately.
• AkA Phone AI does not provide a campaign, batch-dial, or bulk-recipient feature. Every outbound call must be placed individually through the API, and you may not build automated batching, looping, or list-upload tooling on top of the Service to simulate one.
• You will comply with the TCPA, the FTC Telemarketing Sales Rule, CAN-SPAM/CTIA SMS guidelines, and all equivalent state and non-U.S. telemarketing, robocall, and messaging laws that apply to your calls and texts.
• No scraped contact lists, no falsified or spoofed caller ID, and no impersonating a human caller when the responding party is an automated agent.

AkA Phone AI automatically speaks a disclosure — that the call may be recorded/transcribed and involves an automated assistant — as the first thing said on every call, inbound and outbound. You may not disable, skip, or instruct your connected agent to talk over this disclosure. You remain independently responsible for complying with all-party/two-party call-recording consent laws and any state or local AI-voice-disclosure requirements that apply to your calls, including obtaining any additional consent your jurisdiction requires beyond the automated disclosure.

Call metadata (numbers, timestamps, duration, status) is retained for billing and support. Call summaries/dispositions and SMS message bodies are automatically deleted or redacted after the retention window described in our documentation (90 days by default). Raw provider webhook events are deleted after the same window. AkA Phone AI does not store call audio recordings; caller audio is transcribed in memory for the duration of the call only. You may request earlier deletion of your workspace's data by contacting support.

You are responsible for the content of every call and message placed through your workspace, for obtaining and documenting all required consent, and for your connected agent endpoint's behavior. You will indemnify, defend, and hold harmless AkA Phone AI and its officers, employees, and providers from any claim, fine, penalty, or liability (including reasonable attorneys' fees) arising from: (a) calls or messages you originate or receive through the Service; (b) your failure to obtain or honor consent, do-not-call, or opt-out obligations; (c) content generated or spoken by your connected agent endpoint; or (d) your violation of these Terms or applicable law.

The Service is provided "as is" and "as available" without warranties of any kind. AkA Phone AI is not liable for indirect, incidental, consequential, or punitive damages, or for any claim arising from the content, timing, or outcome of calls and messages placed by you. AkA Phone AI's total liability for any claim arising from the Service is limited to the fees you paid for the Service in the three months preceding the claim.

We may suspend or terminate your workspace immediately, without notice, if we reasonably believe your use of the Service violates Section 3 or 4, applicable law, or creates risk of regulatory action, carrier penalties, or harm to third parties.

We may update these Terms from time to time; continued use of the Service after an update constitutes acceptance. This page is a general template and does not constitute legal advice — consult qualified telecom and privacy counsel to confirm these terms meet your obligations in every jurisdiction you operate in.